RETURNS & EXCHANGE

We understand that you would like to shop with confidence at A World of Bamboo.  Please see below our policies regarding Returns including exchange and change of mind; Cancellation; and Faulty items. We reserve the right to not offer a refund.

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you

1. Returns

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund only for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund. After receiving the returned product, we will issue a store voucher credit as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.

What can be returned?

We will happily exchange or issue you a store credit on the purchase price of any item you return to us.We just ask you return garments in the condition they were sent to you:
  • Unworn
  • Unwashed
  • No odours or marks including deodorant, perfume and makeup
  • No pet hair
  • Original tags attached.

When?

The item needs to be returned within 14 days.

All refund rights under both State and Commonwealth law apply.

When you change your mind at A World of Bamboo:
  • You have 14 days with original proof of purchase.
  • By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.
  • If you can’t provide proof of purchase, we reserve the right to refuse the request for return. We will record your name and form of identification provided, and we’ll offer you a Credit Voucher to the value of the current price of that product less a 20% re-stocking fee.
  • You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.
  • If you would like to return/exchange an item, please download a A World of Bamboo Return/Exchange Form.

Excluded change of mind items

Some of these products can’t be returned – usually due to health and safety reasons. If so, this is specified in the product listing below.

The following items may not be returned for change of mind:
  • Mattress protectors, pillow protectors (if plastic covering is broken or removed)
  • Bamboo Pillows, Mattress Protectors and pillow protectors(for hygiene reasons)
  • Special Order / Non-stocked items
  • Bamboo bedsheets, quilts, bath towels and blankets (for hygiene reasons)
  • Personal products that are indented to be worn against the skin (hygienic reasons)
  • Any product that has a broken seal or not in the original packaging.
Please Note:
  • Delivery is non-refundable; online store credit vouchers or exchanges exclude delivery charges.
  • If you are returning an item, shipping fees are payable by the recipient.
Other products: A World of Bamboo will accept returns and provide you with a  Store Credit Voucher, Refund (refund will be provided using original payment method) or Repair where:
  • The item is faulty or is not of acceptable quality, (see  Faulty Items below) or
  • The item is not fit for its intended purpose, or
  • The product does not match the sample or our description.
  • We have sent you an incorrect product.
Note: There is no refund or exchange for display stock, floorstock or clearance items unless the product is faulty where the customer was not advised

Proof of Purchase

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
  • Register receipt or Online Tax Invoice (order confirmations will not be accepted)
  • Financial statements such as a bank statement, credit card statement
  • Online proof of purchase when calling Customer Service also includes Zip, Afterpay and Paypal statements
If you cannot provide satisfactory proof of purchase, A World of Bamboo may, at its discretion, provide you with an exchange or Credit Voucher to the current value of the item provided the item(s) are in a re-saleable condition in its original packing and has not been used, and if the item is currently stocked in-store. Without proof of purchase A World of Bamboo reserves the right to deduct 10-30% from the current ticketed price, as the item may have been purchased during a sale period or at the VIP discount rate.

2. Cancellations

As we endeavour to send your order to you as soon as possible (please refer to your Order Confirmation email for your estimated shiping date), requests for cancellations need to be lodged as soon as practicable after ordering, by email: cynthia@aworldofbamboo.com.au. If you request a cancellation for your order, or part thereof, you will receive a Store Credit Voucher for the amount you paid for the product (not a refund), including shipping. Only if your order will not dispatch by the estimated shipping date will a request for refund be considered at our discretion. After an order, or part thereof, has been dispatched, please refer to the 1. Returns process above. Products described as ‘Special Order’ or items not usually stocked are not eligible to be cancelled.

3. Faulty Items

If you believe an item you have purchased from A World of Bamboo is faulty, we will need to contact the Manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.  We, A World of Bamboo and the Manufacturer, reserve the right to inspect the unit, and may need you to send the item to the Manufacturer. If the item is found to be faulty due to manufacturers fault, you will be furnished with a repair, exchange, or refund (as determined by the Manufacturer under the guidelines of the Australian Consumer Law). A World of Bamboo receipt will be required for proof of purchase. You may be charged for repairs if the product has been damaged accidently, through misuse or neglect.

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